1. Refund Policy
1.1 Change of Mind
Customers may request a 100% refund before our team begins working on the project. A full refund will be provided if the request is made within 24 hours of purchase and no work has been initiated.
After 24 hours, a service charge and transaction fees may be deducted from the refund amount. A 100% refund will no longer be available.
1.2 Non-Compliance with Delivery Standards
Customers may request a refund if the work does not meet the agreed-upon specifications. We offer unlimited revisions until the delivery meets expectations.
If we cannot meet your requirements after revisions, a mutually agreed-upon refund will be issued based on the extent of the deviation from the agreed terms.
1.3 Failure to Meet Delivery Deadlines
If we fail to deliver the requested service on time after multiple attempts to resolve the issue, and documentation supports that the delay is due to our fault, a refund will be processed.
1.4 Refund Timeframe
Refund requests must be made within 10 days of the product's delivery. Requests made after this period will not be considered.
1.5 Exclusions from Refunds
Refunds will not be provided for minor issues such as typographical errors, formatting issues, or delays caused by unforeseen technical problems.
